Home > FAQ

Q1. Can I have samples?

A: Yes, we can supply free samples but the shipping cost is paid by customers.

Q2. How to start order or make payment?
A: Proforma Invoice will be sent first after confirmation or order together with our bank infomations. Pay by T/T, Westren Union or Alipay.

Q3. How to confirm product quality before placing orders?
A: After production, all articles are delivered to QC center, only qualified products can be release to the next procedure. Meanwhile, You are welcome to ask for free samples.

Q4. What's your MOQ?
A: For sterile syringe filter MOQ is 2000pcs, we will also manufacture for you less than MOQ but 100USD extra fee will be charged;
2ml glass vials, cap& septas MOQ is 19200pcs while 20ml and 40ml is 10000pcs;
No MOQ for non-sterile syringe filter, membrane filter, filter paper, flash column, HPLC column and SPE cartridges, vacuum pump and filtration systems.

Q5. How will you delivery the goods?
A: FedEx, DHL, UPS and EMS by air are all available for urgent and small weight products, shipping time is always about 2~5 workdays depends on destination.
B: Delivered by sea is available for big weight order and about 3~45 days delivery time depends on destination, only 3 days by sea to Korea.
We use cardboard boxes with optimized volumes to keep the shipping and packing cost as low as possible.

Q6. Can we buy from your local distributor?

A: We have distributors in more than 20 countries, we'd like to introduce our distributor to you, since they can offer fast delivery and better service. If we don't have any distributors in your country, welcome to be our next distributor.